Who should I contact if I think I have a gambling problem?

Contact m39's 24/7 Live Chat Support in Burmese right away. You can also email support@m39.mom. The Support team handles all responsible gaming matters with complete confidentiality.

🔒 21+ Only

m39 Responsible Gaming

Gaming is entertainment, nothing more. At m39, we protect our players' interests through self-protection tools, limits, and support.

Gaming is for entertainment only

At m39, our players' wellbeing and enjoyment always come first. We firmly believe that gaming is a form of entertainment — like spending time with family — and is not a way to increase income.

m39 believes every player has the right to control their own gaming using informed, self-directed tools. That is why we have built self-protection tools on our platform that players can use themselves.

If you are experiencing any issues related to gaming, you can contact m39's 24/7 Live Chat Support right away. We are always ready to help in Burmese.

21+ Only

Self-Protection

Set deposit limits
Set session time limits
Request a temporary break (Time-out)
Self-Exclusion
24/7 Burmese-language Support

Protection tools for players

At m39, tools are available so you can control your own gaming.

Deposit Limit

Set your own daily, weekly, or monthly deposit amount. You can manage your budget and cap unwanted losses. The minimum deposit at m39 is 3,000 Ks.

Session Time Limit

You can set the number of hours you play to keep your session in check. When the time is up, you will receive a reminder asking whether you want to continue, giving you a chance to make a considered decision.

Time-out — Temporary Break

You can pause your play from 1 day up to 4 weeks. During the time-out period, you will not be able to log in to your account or place any bets. Everything returns to normal once the period ends.

Self-Exclusion

If you want to stop playing for an extended period, you can request a self-exclusion. During the exclusion period, you will not be able to access the platform by any means, and all promotional SMS and communications will be stopped.

Account Protection

No one under 21 may access or play on this account. Verification steps are in place for users, and m39 takes the protection of family members and children seriously.

24/7 Support

If you experience a gambling problem, contact m39's Live Chat Support in Myanmar language right away. You can also send an email to [email protected]. We are always ready to help.

Warning Signs of Problem Gambling

If any of the signs below apply to you, don't hesitate to contact Support.

Continuing to play in order to recover lost money
Letting family down because of spending money on gambling
Finding it hard to get up and stop from the table
Not wanting to tell family how much money you are gambling with
Putting gambling first instead of study, work or relationships
Taking out loans to find money for gambling
Losing sleep and affecting your health because of gambling

🔍 Self-Check — Am I Playing Responsibly?

Answer the questions below honestly —

Have you set a spending limit before playing and are you keeping to it?

Have you set a time limit for playing and are you following it?

When you lose, are you able to stop without any trouble?

Has gambling caused no harm to your family, work or studies?

Do you still believe today that gambling is just entertainment for you?

If more than 3 questions are "No", please do not fail to contact Support.

Deposit and Gambling Limits Information

Type	Minimum	Note
Minimum deposit	3,000 Ks	Any method
Minimum withdrawal	30,000 Ks	Any method
Withdrawal processing time	Within 1 hour	Regular counters MMT
Payment methods	KBZPay • Wave Money • AYA Pay • CB Pay • Bank Transfer

Budget Management Tips

Set your gambling budget in advance and do not spend more than that amount
If you are not sure that the money you could lose from gambling is an amount you can afford, do not play
Do not use money set aside for business, school fees or family expenses on gambling
Set your own time limit for playing and follow it strictly

21+ Age Restriction — Child Protection

Only players aged 21 and above may access and play on the m39 platform. This is because gambling is not suitable for children and young people.

If you have family members under 21 at home, protect them with the following measures —

Keep your m39 account login details away from children
Set a Password / PIN Lock on your phone and tablet
You can use software that blocks gambling sites on devices children use
Avoid gambling in front of children

If anyone under 21 is found accessing m39, please notify Support immediately via m39 Login.

21 and above

Gambling is for adults only. m39 strictly enforces this rule.

KYC Verification Age Verification Strict Protection

How to Get Help — Step by Step

Contact Support

Chat with us live or email [email protected]. We're here 24/7 in Myanmar language.

Request a Time-Out

If you need a short break, request a time-out through Support. We'll take care of it right away.

Apply for Self-Exclusion

If you want to stop playing long-term, Support will process your self-exclusion immediately.

Put Your Health First

Choose a lifestyle that puts your health, family, and those around you ahead of gambling.

Play responsibly and put entertainment first

For any gambling-related concerns, m39 Support is always ready to help. You can also find answers in the FAQ.

Go to m39 Login Read the FAQ

Questions about Responsible Gambling at m39

Contact m39's Live Chat Support and request a deposit limit. You can choose a daily, weekly, or monthly limit, and Support will apply it right away. Once a limit is set, it cannot be changed until 24 hours have passed.

Time-out is a temporary break from gaming lasting from 1 day up to 4 weeks. Your account returns to normal once the period ends. Self-Exclusion is a longer-term option where you choose to remove yourself from the platform. During the exclusion period, no access is allowed and all promotional communications will be stopped.

Contact m39's 24/7 Live Chat Support in Burmese right away. You can also email [email protected]. The Support team handles all responsible gaming matters with complete confidentiality.

No. m39 strictly enforces a 21+ age policy. A KYC check is carried out when an account is opened, and any account found to belong to someone under 21 will be closed. If you know of anyone under 21 accessing the platform, please notify Support immediately.

If you want to return after your Self-Exclusion period ends, you will need to contact Support. A responsible gaming review will be carried out before access is restored. We put our players' wellbeing first and will take the time to help you return smoothly.

All gambling carries the risk of loss. Whether it is slots, live casino, football, or lottery, no outcome can be known in advance. You should only play with money you can afford to lose and should not treat gambling as a way to earn income.

Explore other game sections at m39

Game sections where you can play responsibly.