m39 Privacy Policy
m39 handles your personal information with responsibility and transparency. This policy explains what data we collect, why we use it, and how we protect it.
Summary: m39 protects your personal data with SSL encryption, does not sell it to third parties without your consent, and uses it only to provide the service. Please read this policy and make sure you understand it.
1
Introduction and Purpose of This Policy
The m39 gaming platform takes the protection of Myanmar players' personal information seriously. This Privacy Policy ("Policy") explains how m39 handles the personal data of players who use m39 services — including the website m39.mom, the mobile app (if available), and related services.
This policy covers the privacy rules for browsing the m39 website, creating an account, and using the services. Continued use of the website is taken as acceptance of this policy. If you do not agree with the policy, please stop using the website.
m39 reserves the right to update this policy without prior notice. Please check this page regularly whenever you visit the website.
2
Types of Data We Collect
When players open an account at m39 and use our services, m39 may collect data that players provide directly as well as data generated automatically from website usage.
2.1 Data provided directly by players
- Name, date of birth, and other information required to verify age
- Email address and contact details
- Bank account and payment method details (KBZPay, Wave Money, AYA Pay, CB Pay)
- Password (stored in encrypted form)
- Communication records — live chat, email)
2.2 Data collected from website usage
- IP address, browser type and version
- Device information (computer / mobile)
- Website access logs (Log files)
- Gaming records — game types played, deposit / withdrawal history
- Data collected from Cookies and tracking technologies
2.3 Data received from third parties
- Payment confirmations (Payment processors)
- Data from identity verification providers
- Data provided by fraud prevention providers
3
Purposes for Using Your Data
Personal data collected by m39 is used only for the following purposes—
- Account management: Opening, verifying, and securing player accounts
- Service delivery: Enabling gameplay and processing deposit / withdrawal transactions
- Transaction verification: Processing financial transfers
- Customer support: Handling inquiries and complaints
- Legal compliance: Carrying out Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations
- Security and fraud prevention: Detecting inappropriate gameplay patterns
- Service improvement: Enhancing the player experience
- Advertising and promotions: Sending relevant offers with players' consent
m39 does not sell player data to any third-party organisation for financial gain.
4
Cookies and Tracking Technologies
The m39 website uses Cookies and similar technologies to improve the browsing experience for players.
Types of Cookies
- Essential Cookies: Required for the website to function properly, including login and security operations
- Functional Cookies: For remembering language preferences and settings
- Analytics Cookies: For understanding website usage patterns and improving our services
- Marketing Cookies: For showing players relevant advertisements
You can block Cookies through your browser settings, but please note that some website features may be limited as a result.
5
Situations Where Data Is Shared
m39 does not sell, rent, or share players' personal data with any organisation for advertising purposes. However, data sharing may occur in the following circumstances—
- Service Providers: Payment systems, IT infrastructure, and fraud prevention services — only the data necessary to deliver those services is shared
- Legal obligations: Court orders, regulatory actions, or other legal requirements
- Anti-Money Laundering (AML): Providing legally required data to relevant authorised bodies upon request
- Business changes: In the event of an m39 merger, acquisition, or asset transfer, players will be notified in advance and data may be transferred
For any third-party data sharing, m39 enters into data protection agreements to ensure player data remains secure.
6
Data Security Measures
m39 applies technical and operational security measures to protect players' personal data—
- SSL/TLS Encryption: Data is encrypted during transmission
- Access Control: Only authorized personnel can handle data
- Server Security: m39 servers are hosted in secure data centers
- Regular Security Audits: Cybersecurity vulnerabilities are checked in advance
- Staff Training: Regular employee training on data protection is conducted
- Firewall and Intrusion Detection: Unauthorized access attempts are blocked
Players should be aware that despite security measures, data transfers over the internet cannot be 100% guaranteed. If a data breach occurs, m39 will make every effort to notify players as quickly as possible.
7
Data Retention Period
m39 retains players' personal data only for as long as necessary to provide services. The retention period depends on the type of data and applicable legal obligations—
- Account Data: Retained for the duration the account is active; may be kept for a further reasonable period after account closure and completion of any financial settlements
- Financial Records: Retained for a reasonable period in accordance with financial and banking legal requirements
- Communication Records: Retained for a period related to customer service and responsible gambling protection
- Website Log Data: Retained for a period for security and audit purposes
After the retention period expires, m39 will securely delete or anonymize the data.
8
Players' Data Rights
Every player with an account at m39 has the following rights regarding their personal data—
8.1 Right of Access
You can request what data m39 holds about you. m39 will process the request within a reasonable period.
8.2 Right to Rectification
You can request correction of inaccurate or incomplete personal data. You can make minor corrections yourself through your m39 account settings; major changes may require verification.
8.3 Right to Erasure
You can request deletion of your personal data where no legal obligations remain. Data that must be retained by law, such as financial records, cannot be deleted immediately.
8.4 Right to Restriction
You can request that data processing be restricted while any dispute over data correction is being resolved.
8.5 Right to Object
You can opt out of receiving targeted advertising or promotional communications. Contact [email protected] to submit your request.
8.6 Data Portability
You can request a copy of your personal data held by m39 in a readable format.
To exercise any of these rights, email [email protected]. m39 will make every effort to handle data requests within a reasonable period.
9
Child Protection
m39 services are for adults aged 21+ only. Anyone under 21 is not permitted to open or operate an account at m39. m39 does not intentionally collect data from anyone under 21.
If you become aware that someone under 21 has opened an account at m39, please notify us immediately at [email protected]. m39 will close that account immediately and delete the data.
10
International Data Transfers
In the course of providing its services, m39 may store players' data in the country where its servers are located. Whenever a data transfer occurs, m39 prioritizes player data protection and ensures that all transfers are handled with appropriate technical or contractual safeguards in compliance with relevant laws.
11
Policy Updates
m39 may update this Privacy Policy at any time based on service improvements, legal changes, or technology advancements. If any changes are made, the "Last Updated" date on this page will be revised, and the changes will take effect from the date shown on this page.
For significant changes, m39 may notify players via their account or through the website. Continued use of the website after any changes will be considered as acceptance of those changes.
12
Contact Methods
If you have any questions, requests, or concerns about this Privacy Policy, you can contact m39's customer support—
- Live Chat: Available 24/7 in Myanmar language through the m39.mom website
- Email: [email protected] — You can send data-related requests to this email
To request access, correction, or deletion of your data, please contact us through the communication channel linked to your player account and clearly state that it is a data request. m39 will process your request within a reasonable timeframe after verifying your personal information.